| Media requests | For press, interviews or quoting our material, please mention which page you are citing and the deadline you are working to. We reply to media within one business day where possible. For syndicating a chart or table, please link back to the original page rather than reposting the image, and let us know the publication date so we can note the usage. We do not accept embargo-style requests to review a brand ahead of its launch. We publish an occasional "industry note" column with aggregate findings from our brand reviews. Reporters who want underlying numbers for a story — for example, how payout timings across Australian-facing casino brands have moved over a year — can request an anonymised cut of the editorial spreadsheet by email. We do not share individual reader messages or operator correspondence. |
| Response time | General emails are answered within two business days (AEST). Dispute referrals and media requests are prioritised. Weekends and Australian public holidays may add one to two days. We log every incoming message and reply from the editorial mailbox only; no third-party helpdesk, no automated bots. If you have not had a reply within three business days, assume the email went to spam and resend from a different address. Peak times for the mailbox are early January, early July and the week before the AFL grand final. If you write in one of those windows, allow an extra two business days. The replies themselves are written by an editor on the team, not by a chat bot or an outsourced helpdesk, which is why we are deliberate about the response time — a one-sentence reply from a bot would not help a reader working out whether to deposit at Mint Bet. |
| How to reach us | Use the editorial email listed in the site footer. Please include the page URL you are writing about, your platform (desktop or mobile) and a short description of the problem. We prefer email over social-media DMs because it keeps a timestamped trail of the conversation. If English is not your first language, write in whatever language is easiest and we will reply in English — most of the editorial team reads at least basic Mandarin, Vietnamese and Russian. Please attach a screenshot only if it is directly relevant to the question; large unrelated images slow the inbox and are often the reason a reply is late. For problems that only show up on one device — a layout break on an older Android build, for example — mention the exact model and the mobile browser you used. If you want to pitch a correction to a specific review, quote the exact sentence as it currently reads on the site and the sentence you believe it should read. That short-circuits a round-trip and lets the fact-checker verify the claim in one pass instead of two. |
| What we cannot help with | We cannot access your Mint Bet account, release pending withdrawals, dispute KYC decisions, change bonus terms or issue payouts. Those are decisions made by the operator — contact Mint Bet support for them. We also cannot advise on tax treatment of winnings, dispute credit-card chargebacks or coach you through responsible-gaming conversations with a family member — for the last of these, Gambling Help Online in Australia has trained counsellors available round the clock. We cannot represent you in a legal dispute with the operator, send a reporter to a hearing, or write a letter on your behalf. For free legal advice in Australia, contact your state's Legal Aid service. For gambling-specific legal support, Financial Counselling Australia (1800 007 007) can refer you to a counsellor who knows the state regulations. |